Terms of service

1. Acceptance of terms

By creating an account or using the platform you agree to these terms. If you are signing up on behalf of a business, you confirm that you are authorised to bind that business.

2. Service description

Aamer provides an AI agent that answers calls and WhatsApp messages to take restaurant orders. The agent's speech recognition may produce errors, and the restaurant remains responsible for confirming orders in its own systems before fulfilment.

3. Account and eligibility

• You must provide accurate information and keep your account credentials secure.
• The account is for the restaurant business registered during signup, and may be used across the branches you add.

4. Subscription and activation

Subscription begins with self-service signup and payment of the one-time setup fee. The monthly subscription period, and the first subscription charge, do not begin until the agent is actually activated (go-live) after document verification and review of the agent configuration.

The business must pass document verification (commercial registration and VAT certificate) as a gate to go-live.

5. Fees, billing and VAT

• The setup fee is charged once at signup, is non-refundable, and is issued as a separate line on a tax invoice.
• VAT of 15% is added to all fees, and invoices are issued in line with the ZATCA e-invoicing requirements.
• Subscription fees are collected periodically through an invoice issued by the provider, until automatic renewal is activated after the payment provider is approved.
• Overage fees apply when the call limit in the plan is exceeded, at the published rate, unless the plan stops at the limit.

6. Acceptable use

• Do not use the service for unlawful content or to send unsolicited marketing.
• Do not attempt to bypass platform limits, security controls, or tenant isolation.
• Keep your menu and item data accurate; availability errors affect the agent's answers.

7. Customer calls and consent

The restaurant is responsible for informing callers that the call is handled by an automated agent and may be recorded, through the opening message, and for complying with applicable marketing and consent rules for its customers.

8. Order accuracy

The agent's understanding is not infallible. The restaurant must confirm the order in its own systems, and is responsible for the final order delivered to the customer. Aamer records the conversation and the captured order to support review and dispute handling.

9. Suspension and termination

• We may suspend the service for misuse, non-payment, or a security risk.
• You may stop using the service at any time; the setup fee remains non-refundable.

10. Liability

The service is provided as-is. To the extent permitted by law, our aggregate liability is limited to the subscription fees paid during the three months preceding the claim.

11. Contact

For questions about these terms contact support@aamerai.io. This English translation is a convenience copy; the Arabic text governs.